Refunds & Cancellations

Introduction

At CheaterScanner, we stand behind our service with a 30-day money-back guarantee. This page outlines our refund policy, eligibility criteria, and the process for requesting refunds or cancelling your subscription.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee under specific conditions to ensure you have confidence in our service. This guarantee is designed to protect you if our service fails to deliver its core functionality.

Refund Eligibility

You may be eligible for a full refund within 30 days of purchase if:

• Our service completely fails to find ANY matching profiles during the scan period
• Our service fails to operate or provide the core functionality as described
• You experience a technical issue that prevents the service from working, and our support team is unable to resolve it

When Refunds Do NOT Apply

The money-back guarantee does not apply in the following situations:

• The scan successfully identifies and returns possible matching profiles
• You are dissatisfied with the results of a successful scan (e.g., you don't like what was found)
• You change your mind about using the service after a successful scan
• You received partial results or close matches, even if they weren't exact matches
• The refund request is made more than 30 days after the original purchase date

How to Request a Refund

To request a refund under our 30-day money-back guarantee, please follow these steps:

1. Contact our support team at support@cheaterscanner.com within 30 days of your purchase
2. Include your order details (order number, email address used for purchase, and purchase date)
3. Provide a brief explanation of how the service failed to meet the guarantee conditions
4. Our team will review your request and respond within 48 hours

All refund requests are reviewed on a case-by-case basis. We reserve the right to deny refund requests that do not meet the specified conditions of our money-back guarantee.

Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to appear on your original payment method. The exact timing may vary depending on your bank or credit card company's processing time.

How to Cancel Your Subscription

You can cancel your subscription at any time. Here's how:

Questions About Refunds or Cancellations?

If you have any questions about our refund policy or need assistance with cancelling your subscription, please contact our support team at support@cheaterscanner.com. Support Hours: Mon-Fri, 9am-5pm EST. We aim to respond to all inquiries within 24 hours.